Job Overview We are seeking a dynamic and welcoming Front Desk Agent to be the first point of contact for visitors, clients, and team members. This role is vital in creating a positive and professional environment by managing front desk operations efficiently. The ideal candidate will possess excellent communication skills, strong organizational abilities, and a proactive attitude to ensure smooth daily office functions. This paid position offers an engaging opportunity to develop administrative expertise while supporting the overall success of our team.

Essential Responsibilities:

Provide a warm and sincere opening and acknowledge guests according to company standards. Adhere to the Art of Hosting service program to promote the brand and exhibit the ability to be a Brilliant Host. Pay attention to individual guest needs and take specific action to that person, in that moment; ask questions and engage guests to create personal connection. Look for and identify cues to deliver brilliant hosting moments; offer pro-active assistance with each guest interaction; acknowledge guests in queue; contribute ideas to the improvement of the overall service experience. Process all guest check-ins, check-outs, mobile guest requests, room assignments, and room change/late check-out requests. Coordinate with Housekeeping to have Dayuse room ready before 10AM. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. Operate telephone switchboard station; answer with proper greeting with a "smile in your voice"; use guest name when possible. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Arrange transportation for guests. Count and secure bank at beginning and end of shift. Process all payment types. Be knowledgeable to food menus and process Room Service orders. Re stock with vouchers, goody bags and all that is need it for guest at check in time. Assist in organization and operation of Sundry Shop. Notify Security of any reports of theft.

• Perform any related duties as requested by supervisor/manager.

Availability:

AM Shift 7AM - 3:10PM PM Shift 3PM - 11:10PM To cover the night shift, 11:00 PM-7:10 AM, as needed.

Skills and Abilities:

• Hotel Front Desk job experience.

Minimum 2 years. .

OPERA PMS

knowledge . Excellent phone etiquette and customer service skills.

• Computer, typing skills.
• Mature judgment in handling and resolving conflicts.
• Excellent communication skills. . Bilingual English/Spanish communication skills are a plus.
• Knowledge of principles for working with the public.

Education and Experience Requirements:

• Preferred, High School diploma or GED.

Join us as a Front Desk Agent to be the friendly face that keeps our office running smoothly! Your organizational talent, technical skills, and positive attitude will contribute significantly to creating an inviting environment for everyone who walks through our doors. This role offers an excellent platform for developing your administrative career while making a meaningful impact every day.

Pay:

$19.00 - $20.00 per hour Expected hours: 16.0 - 30.0 per week

Benefits:

Employee discount Referral program Shift availability: Day Shift (Preferred) Night Shift (Preferred)

Work Location:

In person