Front Desk Agent - FT

Essential Duties and Responsibilities:

Greet guests in a friendly, professional, and courteous manner. Complete guest check-in and check-out procedures accurately and efficiently. Process reservations, room assignments, and room changes. Answer phone calls and respond to guest inquiries regarding hotel services, amenities, and local attractions. Handle guest concerns, complaints, and service requests promptly and professionally. Process payments and maintain accurate cash handling procedures. Maintain guest records and ensure confidentiality of guest information. Coordinate with Housekeeping, Maintenance, Food & Beverage, and other departments to fulfill guest needs. Monitor room availability and occupancy status. Assist with administrative tasks, reports, and daily front office operations. Follow hotel policies, procedures, and brand/service standards. Maintain a clean, organized, and professional front desk area.

Qualifications:

Previous customer service or hospitality experience preferred. Strong communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Basic computer skills and experience with hotel property management systems preferred. Ability to work flexible schedules, including evenings, weekends, and holidays. Professional appearance and demeanor.

Physical Requirements:

Ability to stand and walk for extended periods. Ability to lift and carry up to 25 pounds occasionally. Ability to perform repetitive tasks such as typing and handling paperwork. The Front Desk Agent is responsible for providing exceptional guest service and creating a welcoming first impression for all hotel guests. This position handles guest check-ins and check-outs, processes reservations, answers guest inquiries, and assists with requests to ensure a positive and memorable guest experience. The Front Desk Agent serves as a key point of contact for guests and works closely with other hotel departments to maintain high standards of hospitality and operational excellence.