Position Summary/ Objective:

Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors and associates in a warm and friendly manner. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job.

Primary Essential Functions:

All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. Check guests/owners in and out of the resort, answering any questions they may have. Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person. Answer a high volume of inbound calls from guests/owners. Communicate effectively with guests, owners, supervisors and associates. Resolve customer complaints and problems calmly and effectively. Obtain or confirm guest information, assign rooms, and activate and distribute keys. Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary. Occasionally deliver guest request items to and from rooms. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adhere to performance standards, company policies and procedures, as they relate to the department.