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Front Desk Agent
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KC Central Coast, LLC
Pacific Grove, CA (In Person)
$39,520 Salary, Full-Time
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Job Description
Seven Gables Inn and Centrella Hotel are looking for a passionate, hospitality focused individual to be our next Front Desk Agent. A Front Desk Agent is responsible for taking reservations and attending to the needs of guests. Full-Time, hourly wage, requiring availability for shifts up to 8 hours a day, 7 days a week, 365 days a year This position reports to: Operations Manager and Front Office Supervisor Responsibilities include but are not limited to:
- Strives to ensure guests are 100% satisfied
- Answers reservation calls and responds to email requests
- Coordinate guest reservation information according to in house computer system and policies
- Process payments, guest charges and reconcile accounts
- Make necessary corrections to guest accounts
- Provide information to guests and potential guests about Inn policies, services and amenities
- Respond to requests from guests for assistance and information about the local area (e.g. directions, places to eat)
- Inform Housekeeping on room status/availability.
- Resolve guest concerns in a timely manner
- Ensure Management is kept current on property issues, guest concerns, etc.
- Completes daily reservation and lobby duties as designated on sign-off lists.
- If opening or closing, ensure that Inn is properly opened and securely closed according to procedures.
- Detailed knowledge of Inn (i.e. features of Inn, features of each guest room, guest services, basic history of Inn, etc.)
- Always professional, polite and courteous when around or approached by guests or staff
- Maintains a clean working environment at all times
- Resolves or refers guest complaints to management
- Adheres to company policies and procedures as outlined in the Employee Handbook, training manuals, training sessions, property signage and state and federal laws and regulations
- Adheres to company's attire and grooming requirements at all times
- Punctual punching in and out for scheduled work shifts and meetings
- Reports deficiencies in a timely manner to appropriate manager or staff
- Attends company meetings and training sessions as required
- Responds to "on-call" situations
TEAM WORK
- Performs extra duties as assigned
- Full cooperation with supervisors
- A team player who cooperates with supervisors and colleagues
- Maintains positive working attitude when performing duties
QUALIFICATIONS
- Hospitality experience preferred.
- Able to work a flexible schedule, including nights, weekends and holidays
- Minimum education requirement - H.S. Diploma
- Ability to communicate effectively with guests, management and staff both verbally and in writing
- Excellent organizational and leadership abilities
- Ability to use the following technology: computer, proprietary reservation system
- Excellent English skills. Fluency in other languages a plus but not required.
- Exert physical effort in transporting up to 25 pounds.
- Ability to use hospitality-related equipment: computer's, vacuums, dishwashers
- Ability to do repetitive physical movements including walking, climbing stairs, standing, bending, typing, lifting, etc., is required by position
- Must have dependable transportation to/from work We are an Equal Opportunity Employer without regard to race, color, national origin, religion, sex, age, marital status, disability, or any other protected status