Seven Gables Inn and Centrella Hotel are looking for a passionate, hospitality focused individual to be our next Front Desk Agent. A Front Desk Agent is responsible for taking reservations and attending to the needs of guests. Full-Time, hourly wage, requiring availability for shifts up to 8 hours a day, 7 days a week, 365 days a year This position reports to: Operations Manager and Front Office Supervisor Responsibilities include but are not limited to:

• Strives to ensure guests are 100% satisfied
• Answers reservation calls and responds to email requests
• Coordinate guest reservation information according to in house computer system and policies
• Process payments, guest charges and reconcile accounts
• Make necessary corrections to guest accounts
• Provide information to guests and potential guests about Inn policies, services and amenities
• Respond to requests from guests for assistance and information about the local area (e.g. directions, places to eat)
• Inform Housekeeping on room status/availability.
• Resolve guest concerns in a timely manner
• Ensure Management is kept current on property issues, guest concerns, etc.
• Completes daily reservation and lobby duties as designated on sign-off lists.
• If opening or closing, ensure that Inn is properly opened and securely closed according to procedures.
• Detailed knowledge of Inn (i.e. features of Inn, features of each guest room, guest services, basic history of Inn, etc.)
• Always professional, polite and courteous when around or approached by guests or staff
• Maintains a clean working environment at all times
• Resolves or refers guest complaints to management
• Adheres to company policies and procedures as outlined in the Employee Handbook, training manuals, training sessions, property signage and state and federal laws and regulations
• Adheres to company's attire and grooming requirements at all times
• Punctual punching in and out for scheduled work shifts and meetings
• Reports deficiencies in a timely manner to appropriate manager or staff
• Attends company meetings and training sessions as required
• Responds to "on-call" situations

TEAM WORK

• Performs extra duties as assigned
• Full cooperation with supervisors
• A team player who cooperates with supervisors and colleagues
• Maintains positive working attitude when performing duties

QUALIFICATIONS

• Hospitality experience preferred.
• Able to work a flexible schedule, including nights, weekends and holidays
• Minimum education requirement - H.S. Diploma
• Ability to communicate effectively with guests, management and staff both verbally and in writing
• Excellent organizational and leadership abilities
• Ability to use the following technology: computer, proprietary reservation system
• Excellent English skills. Fluency in other languages a plus but not required.
• Exert physical effort in transporting up to 25 pounds.
• Ability to use hospitality-related equipment: computer's, vacuums, dishwashers
• Ability to do repetitive physical movements including walking, climbing stairs, standing, bending, typing, lifting, etc., is required by position
• Must have dependable transportation to/from work We are an Equal Opportunity Employer without regard to race, color, national origin, religion, sex, age, marital status, disability, or any other protected status

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Experience:

Front desk: 1 year (Required) Shift availability: Day Shift (Required) Ability to

Relocate:

Pacific Grove, CA 93950: Relocate before starting work (Required)

Work Location:

In person