Front Desk Agent - Part Time, Seasonal Alice Lodging - 1.0 Palm Desert, CA Job Details Part-time | Seasonal $21 an hour 1 day ago Qualifications Microsoft Excel Resort experience Interpersonal skills High school diploma or GED Property management Full Job Description Front Desk Agent - Part-Time, Seasonal (October-May) Alice Lodging | Palm Desert, CA | $21.00 per hour | Weekend and holiday availability required About the Role Alice Lodging is looking for a friendly, dependable Front Desk Agent to join our in-office team for the 2026-2027 season. As the first point of contact for guests, owners, vendors, and visitors, you'll book vacation rental reservations, support guests before, during, and after their stays, and help make sure every guest has an exceptional experience. This is a part-time, seasonal position running October through May, and it requires weekend and holiday availability. What You'll Do Welcome guests, owners, vendors, and visitors who come into the office Book vacation rental reservations by phone and email, confirm online bookings, and become familiar with Alice Lodging's properties Provide information on vacation homes and availability to prospective and current guests by phone, email, and in person Process cancellations and reservation changes in line with company policies Assist guests with questions, special requests, and concerns, using empathy and involving management support when needed Coordinate assignments with housekeeping, maintenance, and other service providers and track them through completion Monitor recurring maintenance and approved minor repairs for managed homes Accurately enter and maintain information in reservation, payment, work-order, and customer service systems Collect and correctly record rent, taxes, fees, and other payments Help with errands, other property management functions, and special projects as assigned Follow established policies and procedures and perform other duties as assigned What We're Looking For Strong verbal and written communication skills A guest-focused approach with comfort in sales and upselling Reliability, punctuality, and consistent attendance Self-motivation and the ability to work independently and multi-task Solution-oriented judgment and problem-solving Adaptability and a willingness to learn new software Accuracy and willingness to participate in quality reviews and audits Qualifications High school diploma, GED, or equivalent required; associate degree preferred Two years of experience in hospitality, vacation rentals, front desk, reservations, sales, or customer service preferred Proficiency in Microsoft Word, Teams, Excel, and Outlook Ability to communicate effectively in person, by phone, and in writing Ability to pass background and motor vehicle checks, as applicable Schedule and Pay Part-time, seasonal: October through May Four 8-hour shifts per week (approximately 32 hours) Weekend and holiday availability is required Specific days and hours may vary based on occupancy, staffing, guest needs, and business demand $21.00 per hour Working Conditions This position operates in a professional office environment and routinely uses computers, phones, and standard office equipment. The employee must be able to sit or stand for extended periods, occasionally crouch, stoop, or bend, and lift or move up to 10 pounds. Occasional travel between offices or nearby properties may be required. This description is not a complete list of all duties and responsibilities, and Alice Lodging may modify it based on business needs. Employment is at will and is not guaranteed for the entire seasonal period or beyond May. Alice Lodging is an equal opportunity employer.

Pay:

$21.00 per hour Expected hours: 32.0 per week

Work Location:

In person