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DI
Days Inn
Front Desk Agent
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Job Description
Overview We are seeking a dedicated and enthusiastic Front Desk Agent to join our hospitality team. This role is essential in creating a welcoming environment for our guests and ensuring their stay is enjoyable and memorable. The ideal candidate will possess strong customer service skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced setting. Experience in hotel management or guest services is highly desirable. Responsibilities Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently. Answer phone calls using multi-line phone systems, providing information about the hotel and its services. Handle guest inquiries and resolve any issues promptly, ensuring high levels of guest satisfaction. Maintain accurate records of reservations, cancellations, and room availability. Conduct night audits as required, ensuring all financial transactions are accurately recorded. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests. Provide information about local attractions, dining options, and hotel amenities to enhance the guest experience. Uphold hotel policies and procedures while maintaining a professional appearance. Skills Strong background in hospitality management or hotel experience preferred. Excellent customer service skills with a focus on guest relations. Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests. Proficient in phone etiquette and handling multi-line phone systems effectively. Knowledge of front desk operations including night audit procedures is beneficial. Ability to work collaboratively within a team environment while also being self-motivated. Strong organizational skills with attention to detail to manage reservations accurately. A passion for hospitality and providing exceptional guest services. Join us as we strive to create unforgettable experiences for our guests through outstanding service at the front desk!