Front Desk Agent Hilton Garden Inn Hotel Pomona, CA Job Details Part-time $18 an hour 15 hours ago Benefits Free parking Paid time off Employee discount Opportunities for advancement Flexible schedule Qualifications Foreign language proficiency Phone communication Night audit Attention to detail Venue guest services

Full Job Description Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests, ensuring accuracy of information
• Provide excellent customer service, addressing guest inquiries and resolving any issues or complaints
• Assist guests with reservations, room selection, and other requests
• Operate phone systems to handle incoming calls and transfer them to the appropriate department or guest room
• Maintain a clean and organized front desk area
• Collaborate with other hotel departments to ensure guest satisfaction
• Perform night audit duties as needed

Qualifications:

• Previous experience in guest relations or customer service preferred
• Knowledge of hospitality management principles and practices
• Familiarity with hotel operations and procedures
• Proficient in using phone systems and other office equipment
• Strong communication skills, both verbal and written
• Excellent problem-solving abilities and attention to detail
• Ability to multitask and prioritize tasks effectively
• Fluency in multiple languages is a plus Join our team of dedicated professionals in the hospitality industry!

As a Front Desk Agent, you will play a crucial role in ensuring our guests have a positive experience during their stay. We offer competitive pay, opportunities for career advancement, and a supportive work environment. Apply now to be part of our team!

Job Type:

Part-time Pay:

$18.00 per hour

Benefits:

Employee discount Flexible schedule Free parking Paid time off Ability to

Relocate:

Pomona, CA 91766: Relocate before starting work (Required)

Work Location:

In person