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HB
Hampton by Hilton
Front Desk Agent - Afternoon Shift
Career Insights for Hotel Desk Clerk
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Based on California data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$37,178 / year median in California
Job Description
Front Desk Agent:
Our team is looking for a welcoming and friendly Front Desk Agent with a great attitude. The ideal Front Desk Agent candidate will have great communication skills, people skills, and problem solving skills. If you do not have experience, that's ok! We will train you for free using one of the industry's best hospitality courses. This particular position is for the hours of 2pm- 10pm.
Front Desk Agent Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests using the hotel's computer system
- Answer phone calls and provide information to guests or transfer calls to the appropriate department
- Assist guests with inquiries, requests, and complaints, ensuring their needs are met promptly and efficiently
- Handle cash and credit card transactions accurately and securely
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure a smooth guest experience
- Provide excellent customer service and create a positive impression of the hotel
Front Desk Agent Qualifications:
- Previous experience in customer service or hospitality is preferred but not required
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and computer software (we will train you)
- Strong problem-solving skills and ability to handle challenging situations with patience and professionalism
- Ability to multitask and prioritize tasks effectively
- Detail-oriented with a focus on accuracy
- Flexibility to work shifts, including evenings, weekends, and holidays We offer competitive pay rates for our employees.