Night Audit Front Desk Agent Ramada Limited - 4.5 Redondo Beach, CA Job Details Part-time | Full-time $16.90 - $19.00 an hour 19 hours ago Benefits Employee discount Flexible schedule Qualifications Customer communication Hotel and accommodations payment processing Customer support experience within hospitality industry Night audit Greeting customers High school diploma or GED Venue guest services Hotel experience Full Job Description A Front Desk Agent is responsible for greeting and checking in & out guests of the hotel and deliver outstanding guest service.

ESSENTIAL DUTIES

Greet guests and perform check-in process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, handling money, processing credit and debit cards, accepting and recording various forms of payment, making a change and ensure guests turn in all keys. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge and answer guest questions and inquiries. Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner. . • Review daily arrivals & departures & identify problems with rooms' activity and take appropriate action. Maintain open lines of communication with the hotel Supervisor and the other employees. Answer phones take reservations and update the logbook. Be compliant and understand Ramada Limited policies and house rules. Understand hospitality terms. Ensure correct and accurate cash handling at the Front Desk.

EXPERIENCE

At least 1 year of progressive experience in a Motel/Hotel or customer service role.

Job Types:

Part-time, Full-time Pay:

$16.90 - $19.00 per hour

Benefits:

Employee discount Flexible schedule

Education:

High school or equivalent (Preferred)

Experience:

Hotel experience: 1 year (Preferred)

Work Location:

In person