Job Summary Join our dynamic hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face and first point of contact for our guests. In this energetic role, you will manage guest check-ins and check-outs, handle reservations, and deliver exceptional customer service that creates memorable experiences. Your enthusiasm and professionalism will ensure smooth front desk operations, uphold hotel standards, and foster guest satisfaction. This paid position offers an exciting opportunity to develop your hospitality management skills in a vibrant hotel environment. Responsibilities Greet guests warmly upon arrival, providing a friendly and professional first impression. Manage guest check-in and check-out processes efficiently using property management systems (PMS) such as OPERA or similar platforms. Handle reservations accurately through hospitality reservation systems, ensuring all guest preferences are noted. Respond promptly to guest inquiries via phone and in person, demonstrating excellent phone etiquette and communication skills. Assist guests with room assignments, special requests, and provide information about hotel amenities and local attractions. Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met swiftly and effectively. Follow hotel emergency procedures when necessary, ensuring guest safety at all times. Maintain detailed records of guest interactions, complaints, and resolutions to support guest relations and service improvement efforts. Conduct night audits when required, balancing accounts and preparing reports for management. Uphold high standards of customer service problem-solving to enhance guest satisfaction and loyalty. Qualifications Proven experience in hospitality management or front desk operations within a hotel or resort setting. Strong knowledge of property management systems (PMS), especially OPERA or similar platforms. Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively. Excellent customer service skills with a focus on guest relations, problem-solving, and communication. Familiarity with hotel emergency procedures and safety protocols. Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining professionalism. Previous experience with night audit procedures is a plus. Hospitality industry certifications or training related to front desk operations are advantageous. Embark on a rewarding career where your energy makes every guest feel valued! We're dedicated to supporting your growth in the hospitality industry by providing an engaging work environment filled with opportunities to excel and make a positive impact on every visitor's stay.

Pay:

From $16.90 per hour Expected hours: 36.0 per week

Benefits:

Employee discount Flexible schedule

Work Location:

In person