Front Desk Agent FT (2yrs hospitality experience required/Union Property). State & B Management San Diego, CA Job Details Full-time $27.10 an hour 7 hours ago Benefits Health insurance Dental insurance Vision insurance Qualifications Foreign language proficiency Resort experience Multilingual Night audit Accounting Hotel emergency procedures Property management systems (PMS) Front desk Receptionist experience within hospitality industry Hotel safety procedures Full Job Description Job Overview We are seeking a dynamic and energetic Full-Time Front Desk Agent with a minimum of two years of hospitality experience to join our team at a unionized property. In this pivotal role, you will be the welcoming face of our establishment, ensuring every guest receives exceptional service from check-in to check-out. Your expertise in hospitality management, guest relations, and property management systems will drive memorable experiences and uphold our commitment to excellence. If you thrive in a fast-paced environment, possess strong communication skills, and are passionate about delivering top-tier customer service, this opportunity is perfect for you! Responsibilities Greet guests warmly upon arrival, providing a friendly and efficient check-in/check-out process using hotel management software such as PMS (Property Management Systems). Manage reservations accurately through hospitality reservation systems, ensuring all guest preferences and special requests are accommodated. Handle guest inquiries via phone and in person with professionalism, demonstrating excellent phone etiquette and customer service problem-solving skills. Maintain comprehensive knowledge of hotel emergency procedures to ensure guest safety and respond swiftly to any incidents or emergencies. Assist guests with their needs throughout their stay, including providing information about hotel amenities, local attractions, and resolving any issues promptly. Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences and uphold high standards of guest services. Conduct night audits when required, balancing accounts and preparing reports to support smooth daily operations. Qualifications Minimum of two years' hospitality experience in a front desk or guest services role within a hotel or resort environment. Proven proficiency with property management systems (PMS). Strong knowledge of hospitality management principles, hotel emergency procedures, and guest relations best practices. Multilingual or bilingual abilities are highly desirable to enhance client communication and service delivery. Excellent customer service skills with an energetic approach to problem-solving and client interaction. Ability to work flexible hours including nights, weekends, and holidays as needed in a unionized setting. Prior experience in resort settings or with night audit responsibilities is advantageous but not mandatory. Join us in creating memorable stays for our guests by delivering outstanding hospitality with enthusiasm and professionalism!

Pay:

$27.10 per hour Expected hours: 32.0 - 40.0 per week

Benefits:

Dental insurance Health insurance Vision insurance

Experience:

Front desk: 2 years (Required)

Language:

English (Required)

Work Location:

In person