Front Desk Agent

HOTEL DE ANZA

San Jose, CA Job Details Full-time From $24.25 an hour 2 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Qualifications Computer operation Computer literacy Basic math Client inquiry handling Front desk Computer skills Receptionist experience within hospitality industry Hotel and accommodations guest complaints handling OPERA Full Job Description What is the Job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Your day to day Be the warm welcome that kicks off a memorable guest experience Acknowledge IHG Rewards Club members and returning guests, in person or on the phone Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay Handle cash and credit transactions Start every stay right by swiftly checking guests in and out

• take IDs, hand out room keys, and control and release safety deposit boxes Stay one step ahead of guests' needs
• record and act on their preferences, and handle their messages, requests, questions and concerns Be a trusted contact for all guests.

Help them with anything from bill issues to local knowledge, and loop in management when necessary Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed Take pride in your appearance and place as a brand ambassador Always know what events and activities are on the day's schedule Jump into other ad-hoc duties when your colleagues need your help What we need from you Communication skills

• guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories Fluency in the local language
• extra language skills would be great, but not essential Literate and tech-savvy
• you'll need a good grasp of reading, writing, basic math's and computers Open availability
• Mornings, afternoons, and night Experience
• ideally you'll have spent at least one year in a front desk or guest service position Strength
• sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg).

This can involve bending and kneeling

Job Type:

Full-time Pay:

From $24.25 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person