Job Overview We are seeking a dedicated and friendly Part Time Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various tasks efficiently in a fast-paced environment. Responsibilities Greet and welcome guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently, ensuring accuracy in guest information. Handle guest inquiries, requests, and complaints with professionalism and promptness. Maintain an organized front desk area, including managing phone systems and ensuring all necessary supplies are stocked. Assist with reservations, cancellations, and modifications as needed. Conduct night audits as required, ensuring all financial transactions are accurately recorded. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay. Provide information about local attractions, services, and hotel amenities to enhance the guest experience. Experience Previous experience in customer service or hospitality management is preferred. Familiarity with front desk operations in a hotel setting is an advantage. Strong knowledge of guest relations practices and hotel management systems is beneficial. Proficiency in using phone systems and handling multi-line calls effectively. Join us in creating memorable experiences for our guests while working in a dynamic environment that values teamwork and excellence in service!

Job Types:

Full-time, Part-time Pay:

$18.91 per hour

Benefits:

401(k) Dental insurance Employee discount Free parking Health insurance Vision insurance

Work Location:

In person