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Raceway Car Wash
Guest Service Representative
Career Insights for Hotel Desk Clerk
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Based on California data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$37,178 / year median in California
Job Description
Raceway Car Wash Company is a leader in providing car wash and detail services to customers in the Arizona, California, Nevada and Texas markets. Our mission is to provide fast, high quality, professional service in a friendly atmosphere, along with a smile while creating a rewarding team member environment.
J being friendly to guests and handling vehicles with extreme ca re. Complete tasks associated with location cleanliness and appearance such as sweeping, mopping, cleaning windows, and/or minor landscaping work as directed by management. Follow all Raceway Car Wash safety procedures and policies. Warmly greet guests and personalize their visit by using trained procedures. Utilize sales scripts to help promote our products including membership sales & daily specials. Utilize problem solving, active listening, and soft sales techniques to meet or exceed sales goals and quotas. Operate a tablet and Point-Of-Sale system to invoice and properly order vehicles to be loaded into the tunnel. As needed, assist Production crews with vacuuming, sweeping, and managing the vehicle queue. Additional duties as assigned. We are looking for people who enjoy: Providing outstanding guest service with a positive attitude Being active and on your feet in a fast-paced environment Taking pride in Our work and paying attention to detail Ability to build relationships with guests and educate using soft sales techniques. Positive, energetic, and outgoing personalities comfortable working on their feet and outdoors
Position Summary:
You will report to the Location(s) General Store Manager. Your primary responsibility is to guide each guest's vehicle onto the conveyor safely & assist guests with their purchase decisions and achieve your sales goals with Fast Pass memberships. The ideal candidate will have experience in the following areas general labor, working outdoors, guest service, sales, retail, service industry.Essential Duties and Responsibilities:
This is a hands-on, outdoor position; YOU must be willing to work in the heat/cold and get your hands a little dirt! Check vehicles before they enter the tunnel to ensure there are no safety issues. Deliver an exceptional guest experience b!:J being friendly to guests and handling vehicles with extreme ca re. Complete tasks associated with location cleanliness and appearance such as sweeping, mopping, cleaning windows, and/or minor landscaping work as directed by management. Follow all Raceway Car Wash safety procedures and policies. Warmly greet guests and personalize their visit by using trained procedures. Utilize sales scripts to help promote our products including membership sales & daily specials. Utilize problem solving, active listening, and soft sales techniques to meet or exceed sales goals and quotas. Operate a tablet and Point-Of-Sale system to invoice and properly order vehicles to be loaded into the tunnel. As needed, assist Production crews with vacuuming, sweeping, and managing the vehicle queue. Additional duties as assigned. We are looking for people who enjoy: Providing outstanding guest service with a positive attitude Being active and on your feet in a fast-paced environment Taking pride in Our work and paying attention to detail Ability to build relationships with guests and educate using soft sales techniques. Positive, energetic, and outgoing personalities comfortable working on their feet and outdoors