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Hotel Guest Reception

Job

BEST WESTERN PLUS Thousand Oaks Inn

Thousand Oaks, CA (In Person)

Full-Time

Posted 1 week ago (Updated 4 days ago) • Actively hiring

Expires 8/3/2026

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Job Description

The

BEST WESTERN PLUS

Thousand Oaks Inn is looking for qualified candidates for the Hotel Front Office.

GUEST SERVICES AGENT

is responsible for daily operations and customer satisfaction of the front desk by performing the following duties. Duties and Responsibilities include the following. Other duties may be assigned. 1. Takes reservations in person or by telephone. 2. Checks guests in and out. 3. Checks desk folios during each shift for unposted phone calls, and transfers to appropriate room account. 4. Responsible for mandatory bucket check for each shift. 5. Files registration cards daily. 6. Counts and balances safe and cash drawer daily. 7. Responsible for daily movie inventory. 8. Checks high balance reports and notifies guests who are at floor limit. 9. Runs copies and faxes as required. 10. Resolves concerns and reports guest concerns to management. 11. Balances shift schedules. 12. Greets guests as they enter the hotel. 13. Answers multi-line telephone in a professional manner. 14. Transfers calls and writes messages as needed. 15. Assists guests with purchases and inquiries, including providing price and product information as requested. 16. Completes guest invoices in an accurate manner. 17. Processes guest payments, including receiving payments, managing cash drawer, operating charge machines, and returning appropriate change. 18. Ensures guest orders are filed in a timely manner. 19. Performs other duties as directed by Front Desk Manager or General Manager.

Knowledge, Skills and Other Abilities:

Interpersonal skills Ability to maintain composure under pressure Ability to work alone Ability to work as a team member Ability to work varied hours Excellent customer service skills Ability to take direction Self-motivated Ability to make decisions Excellent telephone skills Ability to work under stress Customer relations Currency aptitude Professionalism Time management

Compensation:

$10.00 - $11.00 per hour include medical, dental, vision, 401k, flexible spending account, and employee assistance program

Pay:

$17.00 - $22.00 per hour