Job Summary:

Represents the hotel to every guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guest(s) have a pleasant stay and smooth checkout. Audits, balances, and reports on the various areas of the hotel (e.g., food and beverage, rooms, front desk, gift shop, etc.) to provide accurate and timely financial information on the hotel's operational performance for the day. Oversees front office/front desk operations during the overnight shift.

Job Duties:

Checks front office accounting records for accuracy and compiles information for the hotel's financial records.

• Tracks room revenues, occupancy percentages, and other front office operating statistics.
• Prepares summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day.
• Posts room charges and room taxes to guest accounts. Processes guest charge vouchers and credit card vouchers.
• Verifies all account postings and balances.
• Summarizes results of operations and prepares reports for management.
• Performs duties of the Front Desk Agent.
• Performs other duties as assigned.

Help with food preparation for morning breakfast.

Qualifications:

High school diploma or equivalent.

• Accounting background preferred.
• Previous hotel experience desired.
• Strong customer service orientation and skills.
• Present a professional image, and able to communicate well with both guests and employees.
• Ability to operate front office equipment and computers.
• Ability to compile facts and figures.
• Ability to understand principles of auditing, balancing, and closing out accounts.
• Ability to work a flexible schedule, including weekends and holidays.

Job Types:

Full-time, Part-time, Contract Pay:

From $17.50 per hour

Benefits:

Employee discount

Work Location:

In person