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BC
Baechtel Creek Inn, Inc.
Hotel Front Desk Agent
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Job Description
We are seeking a customer service- and sales-oriented Hotel Front Desk Agent who enjoys working with people and brings a positive outlook to every guest interaction. The ideal candidate is detail-oriented, comfortable working varied shifts and weekends, and committed to delivering a welcoming, efficient hotel experience. Hotel experience is a plus. Responsibilities Manage guest check-in and check-out procedures. Handle reservations and room assignments. Process guest payments accurately. Respond to guest requests and provide concierge services. Provide professional phone support. Resolve guest complaints with care and efficiency. Complete thorough shift handovers. Preferred Qualifications 1+ years of hotel front desk operations experience. Experience with property management and reservation systems. Knowledge of payment processing and cash handling. Customer service and sales skills. Conflict resolution experience. Strong attention to detail and multitasking abilities. Effective communication skills.