Front Desk Agent Hampton/Home2 Aurora Medical Center Aurora, CO Job Details Full-time $19.30 an hour 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Qualifications Resort experience Client services experience within hospitality industry Night audit Attention to detail Accounting Hotel experience Full Job Description Overview We are seeking a dedicated and enthusiastic Front Desk Agent to join our team in providing exceptional service to our guests. As the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience. This position requires strong customer service skills, attention to detail, and the ability to handle various tasks in a fast-paced environment within the hospitality industry. Responsibilities Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression. Manage the check-in and check-out process efficiently, handling reservations and guest inquiries. Provide information about hotel amenities, services, and local attractions to enhance guest experiences. Handle phone systems effectively to manage incoming calls, take reservations, and address guest concerns. Conduct night audits as required, ensuring accurate financial reporting and balancing of accounts. Maintain guest relations by addressing complaints or issues promptly and professionally. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests. Assist with administrative tasks related to hotel management as needed. Experience Previous experience in hospitality or customer service roles is preferred, particularly in hotels or resorts. Familiarity with hotel management software is a plus. Strong communication skills with an emphasis on guest services and relations. Ability to work flexible hours, including nights, weekends, and holidays as needed. A positive attitude and willingness to go above and beyond for guests are essential. Join our team as a Front Desk Agent where you will contribute to creating memorable experiences for our guests while developing your skills in the hospitality industry.

Job Type:

Full-time Pay:

$19.30 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Experience:

Hotel:

1 year (Required)

Work Location:

In person