Front Desk Agent

View More Jobs Front Desk Agent Black Hawk, CO, United States (On-site) Be the First to Apply

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary The Front Desk Agent delivers exceptional guest service by managing check‑ins, check‑outs, reservations, and guest inquiries with professionalism and efficiency. This role maintains awareness of hotel occupancy, processes financial transactions accurately, assists with luggage and coat check needs, and supports PBX operations as required. The Front Desk Agent ensures a welcoming, organized, and service‑focused environment for all guests and team members. How You Will Create the Extraordinary Provide superior guest service by greeting guests warmly, responding to inquiries, and resolving concerns with professionalism and courtesy. Register guests during check‑in and check‑out, ensuring accurate collection of credit, identification, and required information while safeguarding confidential data. Maintain awareness of hotel occupancy, room availability, and special events to support efficient operations. Answer telephones promptly and courteously; assist PBX with incoming calls as needed. Prepare daily cash reports, balance payments and disbursements, and follow all cash‑handling procedures. Record sundry sales in Micros, process payments, and provide correct change. Assist with periodic inventories and maintain accurate documentation. Accept, confirm, and modify reservations while following established procedures. Assist guests with luggage handling, storage, and retrieval as needed. Ensure the safety and security of guests, team members, and property assets. Maintain a clean, organized, and professional front desk and lobby environment. Demonstrate thorough knowledge of special events, promotions, and property amenities to assist guests effectively. Complete all required company training within designated timeframes. Perform night audit duties when assigned, including balancing accounts, preparing reports, posting room and tax, and closing the business day. Perform additional duties or special assignments as required. What You Will Need High school diploma or GED preferred. Ability to read, write, and understand simple instructions. Strong verbal communication skills and basic math proficiency. Ability to operate a computer, multi‑line switchboard, reservation systems (CMS, LMS), Micros terminal, credit card machine, and standard office equipment. Ability to work under frequent time pressure in a fast‑paced, interruptive environment. Ability to maintain punctuality and work a flexible schedule including nights, weekends, and holidays. Ability to work independently while maintaining accuracy and attention to detail.

ADDITIONAL REQUIREMENTS

Ability to stand for extended periods (approximately 90% of shift) and walk as needed. Ability to lift up to 75 pounds (luggage) and push/pull up to 150 pounds (luggage cart). Ability to work in environments with noise, varied temperatures, dust, and fumes. Ability to safely use elevators, stairs, and front desk equipment. Ability to use a keyboard and monitor for extended periods. Compliance with all company policies, safety procedures, and regulatory requirements.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Apply Now Job Info Job Identification 84225 Job Category Hotel Operations Job Schedule Full time Locations Horseshoe Black Hawk (On-site)