Guest Services Senior Coordinator Job description Summit Mountain Rentals is a leading vacation rental management company with locations in Breckenridge, Colorado and Santa Rosa Beach, Florida. We are seeking a motivated and service-driven individual to join our team and help support our continued success across both markets.

Position Summary:

We are looking for an experienced hospitality professional to play a key role in our guest services team. The ideal candidate will have a strong background in customer service— with experience in reservations, front desk, or concierge roles—and be comfortable working independently while aligning with company goals. This position plays a critical role in ensuring a high level of guest satisfaction, operational efficiency, and team performance.

Key Responsibilities:

Ongoing guest communication through multiple platforms Verifying reservations on third party systems Verifying all documents are completed for check in Advanced guest appeasement and troubleshooting Focus on key partnerships that will enhance the guest experience Key and guest collateral management Promote a detail-oriented and guest-focused culture within the team

Qualifications:

Proven track record of exceptional customer service in the hospitality industry Strong leadership skills with the ability to manage multiple priorities, and projects Excellent written and verbal communication skills Proficiency in Microsoft Office; ability to quickly learn internal reservation systems and third-party platforms Strong time management, organizational, and problem-solving skills Able to work both independently and collaboratively Positive attitude and ability to remain composed under pressure Prior experience in guest services, reservations, or concierge roles required Willingness to work weekends and holidays as required Availability for overnight on-call shifts is mandatory

Benefit Conditions:

Only full-time employees eligible

Work Remotely No Job Type:

Full-time Schedule:

8 hour shift Weekends required Summit Mountain Rentals is an equal opportunity employer. We encourage candidates from all backgrounds to apply

Job Type:

Full-time Pay:

$25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Ability to

Commute:

Breckenridge, CO 80424 (Required) Ability to

Relocate:

Breckenridge, CO 80424: Relocate before starting work (Required)

Work Location:

In person