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TW
The Westin Westminster
Front Desk Agent
Career Insights for Hotel Desk Clerk
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Based on Colorado data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$30,480 / year median in Colorado
Job Description
Front Desk Agent - The Westin Westminster Job Summary We are seeking a friendly, professional, and guest-focused Front Desk Agent to join our team at The Westin Westminster. As the first point of contact for many of our guests, you will play a key role in creating a welcoming and memorable arrival and departure experience. The ideal candidate will demonstrate excellent communication skills, strong attention to detail, and a passion for hospitality. Responsibilities Warmly greet guests upon arrival and provide efficient, courteous check-in and check-out services. Accurately process reservations, room assignments, and guest requests using the Marriott property management system (LightSpeed) . Handle all guest inquiries, complaints, and special requests promptly and professionally, ensuring complete guest satisfaction. Provide detailed information about hotel amenities, services, and local attractions. Accurately manage cash, credit card transactions, and room charges in compliance with hotel procedures. Coordinate with housekeeping, engineering, and other departments to meet guest needs in a timely manner. Maintain a clean, organized, and professional front desk area at all times. Uphold Marriott brand standards and Westin service culture in every guest interaction. Qualifications Previous hotel front desk or customer service experience preferred. Familiarity with Marriott systems (LightSpeed) is a strong plus. Strong communication and problem-solving skills with a guest-first mindset. Ability to multitask, remain calm, and work efficiently in a fast-paced environment. Proficiency with computers and reservation systems; basic math skills required. Must be flexible to work a variety of shifts, including evenings, weekends, and holidays. Why Join Us? At The Westin Westminster, we believe in caring for our associates the way we care for our guests. As part of the Marriott family and Columbia Sussex portfolio, you'll enjoy opportunities for growth, competitive pay, Marriott travel discounts worldwide, and a supportive team culture.