Hotel Front Desk Clerk Embassy Suites Denver Tech Center - 3.3 Centennial, CO Job Details $19.00 - $19.50 an hour 11 hours ago Benefits Flexible schedule Qualifications Customer records maintenance Managing customer accounts Account maintenance Greeting customers Answering guest questions High school diploma or GED Financial record maintenance Organizational skills Property management systems (PMS) Productivity software 1 year Hotel and accommodations guest complaints handling Hotel guest account management Bookkeeping Entry level Time management Client interaction via phone calls Full Job Description Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Compensation:

$19 - $19.50 hourly

Responsibilities:

General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers Field customer complaints when necessary Work with the housekeeping staff to ensure rooms are ready for new guests Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment.

Qualifications:

Excellent time management skills, organizational skills, customer service skills, and interpersonal skills Comfortable taking telephone calls and mitigating stressful situations At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred Working knowledge of Microsoft Office and reservation management systems High school graduate, GED recipient, or equivalent Must be able to stand on your feet for 8 hours during a typical shift. Please apply only if you meet each of these criteria. About Company Located in the heart of the Denver Tech Center (DTC), Embassy Suites by Hilton Denver Tech Center offers guests an all-suite experience with exceptional hospitality and convenient access to Denver's premier business district, downtown Denver, and the Rocky Mountains. Our hotel features spacious two-room suites, flexible meeting and event space, complimentary made-to-order breakfast, and a nightly Evening Reception, creating an outstanding experience for both business and leisure travelers. As part of Rolling Hills Hospitality, our team is passionate about delivering genuine hospitality while fostering a culture built on teamwork, integrity, and professional growth. We believe our people are our greatest asset, and we are committed to providing opportunities for career development, recognition, and advancement.