Daily responsibilities for this position will include attending to guest needs
Run audit reports and journals from all credit card and computer systems
Input revenue, expenses, and allowance to generate required daily reports
Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day's operations
Manages reservations for arrivals, departures, and in-house guest accommodations
Answer inquiries pertaining to hotel services, registration of guest, and shopping, dining, entertainment, and travel directions
Collect a credit card with every transaction, unless specified by a Direct Bill account and or credit card authorization form
Post charges, such as rooms, laundry, damages to folios as needed
Charge for all Suite/Treat Shop/Market purchases as they occur
Review accounts and charges with guest during the check in and checkout process if requested by guest
Record guest comments and complaints, referring guests to managers as necessary
High standards of quality guest service, ability to respond and resolve guest requests, complaints, or questions in a courteous and timely manner
Liaison between all of the departments including Housekeeping, Maintenance, and Management
Contact housekeeping or maintenance immediately when a guest reports a problem
Other duties and special projects as assigned

Job Type:

Full-time Pay:

$16.00 - $17.00 per hour

Benefits:

Paid time off

Experience:

Hotel experience: 1 year (Required)

Work Location:

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