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Front Desk Associate
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Baymont by Wyndham Durango
Durango, CO (In Person)
$32,240 Salary, Full-Time
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Job Description
Overview Baymont by Wyndham Durango is seeking a friendly, professional, and customer-focused Front Desk Associate to join our team. As the first point of contact for our guests, you will play a key role in creating a welcoming and positive experience from check-in to check-out. This position is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in providing outstanding hospitality. Responsibilities Welcome guests with a warm and professional attitude, ensuring an exceptional first impression. Check guests in and out efficiently while maintaining accuracy in reservations and billing. Answer phone calls, emails, and guest inquiries using excellent customer service and phone etiquette. Manage room reservations, modifications, and cancellations through the hotel management system. Provide information about hotel amenities, local attractions, dining, and services. Handle guest requests, concerns, and complaints promptly and professionally. Process payments and maintain accurate guest records. Coordinate with housekeeping and maintenance teams to ensure guest satisfaction. Maintain a clean, organized, and professional front desk area. Assist with daily administrative and clerical tasks as needed. Qualifications High school diploma or equivalent required. Previous customer service, hospitality, hotel, or front desk experience preferred. Strong communication and interpersonal skills. Proficiency with computers and basic office software. Ability to multitask and remain organized in a fast-paced environment. Professional appearance and positive attitude. Ability to work flexible schedules, including evenings, weekends, and holidays. Bilingual skills are a plus but not required. Benefits Competitive pay Flexible scheduling Opportunities for career growth and advancement Supportive and team-oriented work environment Join our team and help create memorable guest experiences at Baymont by Wyndham Durango. We look forward to welcoming dedicated hospitality professionals who are passionate about excellent customer service.