Front Desk Associate

Job Summary:

As a Front Desk Associate at a Hilton-branded hotel, you are the first point of contact for guests and play a key role in delivering the warm, welcoming, and exceptional service that defines the Hilton guest experience. This position is responsible for greeting guests, managing check-in/check-out procedures, handling guest inquiries, and ensuring a smooth and pleasant stay. The ideal candidate is friendly, professional, detail-oriented, and passionate about hospitality.

Key Responsibilities:

Guest Services:

Greet guests warmly and professionally upon arrival and departure. Check guests in and out of the hotel accurately and efficiently. Respond promptly to guest inquiries, requests, complaints, and concerns. Provide information about hotel amenities, local attractions, transportation, and dining. Promote Hilton Honors memberships and assist with enrollment.

Reservations & Front Office Operations:

Manage room assignments based on guest preferences and availability. Accurately handle cash, credit card transactions, and billing. Use property management system (PMS) to check room status, update profiles, and manage guest accounts. Maintain lobby and front desk area in a clean and welcoming condition. Coordinate with housekeeping and maintenance to ensure guest requests and room readiness.

Brand Standards & Professionalism:

Uphold Hilton brand standards in every interaction and task. Follow all hotel policies and procedures, including those related to safety, security, and confidentiality. Handle confidential guest information with discretion. Assist with night audit procedures and shift reports as needed.

Qualifications:

High school diploma or equivalent; hospitality or customer service education is a plus. Previous hotel front desk or customer service experience preferred. Experience with hotel property management systems (e.g., OnQ) is a plus.

Skills:

Excellent communication and interpersonal skills. Strong attention to detail and time management. Ability to stay calm under pressure and handle difficult situations professionally. Proficient in Microsoft Office and basic computer operations. Flexible availability, including evenings, weekends, and holidays.

Job Type:

Full-time Pay:

From $19.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance

Work Location:

In person