Evening Front Desk Associate AmericInn by Wyndham - 3.4 Fort Collins, CO Job Details Part-time | Full-time $16.00 - $16.50 an hour 9 hours ago Benefits Paid time off Employee discount Qualifications Operations management Driver's License Attention to detail Full Job Description Company Overview AmericInn is a well-established American hotel franchise known for providing comfortable, mid-priced, limited-service accommodations. With a strong presence across the United States, primarily in the Midwest, AmericInn prides itself on delivering welcoming guest experiences and exceptional hospitality. Overview We are seeking an energetic and detail-oriented Evening Front Desk Associate to join our team. In this vital role, you will be the first point of contact for our guests during evening hours, ensuring smooth check-in and check-out processes, delivering outstanding customer service, and managing guest relations with professionalism and enthusiasm. Your dedication will help create memorable stays and foster guest loyalty. Responsibilities Greet guests warmly upon arrival and assist with efficient check-in and check-out procedures using property management systems (PMS) such as Synxis or similar platforms Handle guest inquiries, requests, and complaints with a positive attitude, providing prompt solutions to ensure guest satisfaction Manage phone communication with guests and vendors, demonstrating excellent phone etiquette and clear client communication skills Conduct night audit procedures to reconcile daily transactions, ensuring accuracy in financial records and reports Follow hotel emergency procedures diligently to ensure guest safety and operational continuity during evening hours Maintain a clean, organized front desk area and ensure all guest information is handled confidentially and professionally Collaborate with team members to uphold high standards of hospitality management and guest services Skills Proven experience in hospitality management or hotel front desk operations Familiarity with hospitality reservation systems such as Synxis or property management systems (PMS) Strong customer service skills with problem-solving capabilities to address guest concerns proactively Knowledge of hotel emergency procedures Excellent communication skills, both verbal and written, especially over the phone Previous resort or hotel experience is a plus, along with a passion for delivering exceptional guest relations Join us as an Evening Front Desk Associate to be part of a dynamic team dedicated to creating welcoming environments where every guest feels valued. Your enthusiasm and professionalism will help us deliver memorable experiences that keep guests coming back!

Pay:

$16.00 - $16.50 per hour Expected hours: 14.0 - 16.0 per week

Benefits:

Employee discount Paid time off People with a criminal record are encouraged to apply Shift availability: Night Shift (Required) Overnight Shift (Preferred) Ability to

Commute:

Fort Collins, CO 80528 (Required)

Work Location:

In person