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BH
Baymont Hotel - Fort Morgan
Front Desk Agent
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Job Description
Job Summary We are seeking a dedicated and detail-oriented Front Desk agent to join our hospitality team. This role is essential in ensuring a seamless guest experience by managing front desk operations during the night shift. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to handle various tasks efficiently while maintaining a welcoming atmosphere for our guests. Responsibilities Greet and check in guests with professionalism and warmth, ensuring a positive first impression. Handle guest inquiries and resolve any issues or complaints promptly to enhance guest satisfaction. Manage reservations, cancellations, and modifications using hotel management software. Conduct night audits by verifying and reconciling daily transactions, ensuring accuracy in financial reporting. Maintain knowledge of hotel services, local attractions, and amenities to assist guests effectively. Operate phone systems with excellent phone etiquette, answering calls promptly and directing them as necessary. Ensure the front desk area is clean, organized, and well-stocked with necessary supplies. Collaborate with other departments to ensure smooth operations and guest satisfaction throughout the hotel. Requirements Previous experience in front desk operations or guest services within the hospitality industry is preferred. Strong customer service skills with a focus on guest relations and satisfaction. Familiarity with hotel management systems is a plus; training will be provided for specific software used. Excellent communication skills, both verbal and written, with strong phone etiquette. Ability to work independently during night shifts while managing multiple tasks efficiently. Strong attention to detail and problem-solving skills to handle various situations that may arise during the night audit process. A passion for hospitality and commitment to providing exceptional service to all guests. Join our team as a Front Desk agent you can also come in person to do an application this helps making the hiring process faster.