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HI
Holiday inn and Suites Grand Junction
Guest Service Agent Evening Shift
Entry-Level JobVerifiedNo experience needed
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Based on Colorado data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$30,480 / year median in Colorado
Job Description
Job Summary The Front Desk Agent is responsible for providing friendly, efficient, and professional service to all guests. This role serves as the first point of contact and plays a key role in creating a positive guest experience. Availability Job requires evening and weekend availabilty Key Responsibilities Greet guests and complete check-in and check-out procedures Answer incoming phone calls and assist with guest inquiries Resolve guest concerns and complaints in a professional and timely manner Process payments accurately and securely Maintain a welcoming and organized front desk area Follow all hotel policies and procedures Qualifications Previous hotel experience is not required Customer service experience preferred Strong communication and interpersonal skills Ability to remain calm and professional in a fast-paced environment Reliable, punctual, and team-oriented Benefits & Perks Paid time off Employee discounts at over 6,000 IHG hotels worldwide •Must be able to pass a drug screening and background check