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Sure Stay Plus by Best Western
Hotel Guest Service Agent
Career Insights for Hotel Desk Clerk
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Based on Colorado data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$30,480 / year median in Colorado
Job Description
Are you a people person, friendly & engaging? If so, we're looking for you! Sure Stay Plus by Best Western is looking for part-time desk agents. We have an am weekend position and two weekday pm positions to fill. We are looking for friendly faces for our desk. Hotel experience is a plus, even better if you've worked with Best Western! These are part-time positions that can grow into full-time for the best candidates. Primary responsibilities
- Checking guests in and out efficiently Handling guest requests in a timely manner Posting any charges incurred to a guest's room Verifying proper credit on guest accounts Answering phone calls & questions Assisting guest with their reservation needs Customer service, recommendations, directions
- assist the guest as needed Friendly, welcoming attitude Communication skills are important as guests will need to come to you with concerns as well as compliments.
Languages:
English- (Required) Spanish
- would be great, but not essential
- extra language skills would be great, but not essential.