Overview Join our dynamic hospitality team as a Hotel Front Desk Clerk, where your energy and dedication will create memorable guest experiences from the moment they arrive. In this vital role, you will serve as the welcoming face of our hotel, managing guest check-ins and check-outs, providing exceptional customer service, and ensuring smooth operations at the front desk. Your enthusiasm and professionalism will help foster a warm, inviting atmosphere that keeps guests coming back. This paid position offers an exciting opportunity to develop your skills in hospitality management while delivering top-tier guest relations. Responsibilities Greet guests warmly upon arrival, ensuring a positive first impression and seamless check-in process Manage reservations using hotel property management systems (PMS) such as Choice Advantage or similar platforms Handle guest inquiries via phone and in person with professionalism and hospitality-focused communication Provide accurate information about hotel amenities, local attractions, and services to enhance guest experience Address guest concerns promptly, employing customer service problem-solving skills to resolve issues effectively Assist with night audit procedures to reconcile daily financial transactions and ensure data accuracy Follow hotel emergency procedures to ensure guest safety and respond appropriately during incidents or emergencies Experience Previous experience in hospitality management or front desk operations preferred, especially within hotel or resort environments Proficiency with hospitality reservation systems (e.g., OPERA), property management systems (PMS), and hotel management software Bilingual or multilingual abilities highly desirable to serve diverse guest populations Strong customer service skills with a focus on guest relations, phone etiquette, and client communication Knowledge of hotel emergency procedures and safety protocols necessary for maintaining a secure environment Experience in night audit processes and handling guest services in a fast-paced setting preferred Demonstrated ability to problem-solve customer issues efficiently while maintaining a friendly demeanor This role is perfect for energetic individuals passionate about hospitality who thrive on delivering exceptional guest experiences. We value diversity and are committed to providing an inclusive environment where all team members can succeed. Join us to be part of a vibrant team dedicated to excellence in hospitality management!

Pay:

$17.00 per hour Expected hours: 40.0 per week

Benefits:

Employee discount Flexible schedule Free parking Paid time off

Work Location:

In person