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Therapeutic Massage and Wellness

Front Desk Associate

Career Insights for Hotel Desk Clerk

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What they do

A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.

$34,816 / year median in Connecticut

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Job Description

Therapeutic Massage & Wellness located in Newtown, CT is expanding our Front Desk team. This job is a part-time position 15-20 hours a week. (Must be able to work weekends including Sundays.) Available shifts of 9am-3pm and 230pm-8pm. Employees work both shifts throughout the week. We are looking for someone who cares deeply about client experience and providing the best service they can. Out Front Desk associates undertake all receptionist and clerical duties of the spa as well as management of the entire business frame. You will be the "face" of the spa for all incoming clients. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to multitask, deal with all questions, complaints, & give accurate information to clients. Strong task prioritization skills are necessary for success.
WE ARE ALL ABOUT THE CLIENTS.
Our ultimate goal is to make all clients feel comfortable & special while on our premises.
Jobs Duties Include:
Greeting and checking in clients Tending to guests needs Answering phones Booking appointments/scheduling Answering questions Being knowledgeable about all Spa services Accepting payments Answering, checking, sorting emails Keeping organized & updated files Social Media & other marketing Assisting manager with small projects
Requirements:
Proven experience in customer service Strong communication and people skills Problem-solving skills Social media knowledge Flexible schedule
Time Management Organizational Skills Work Remotely No Job Type:
Part-time Pay:
$16.35 - $20.00 per hour
Benefits:
Employee discount Flexible schedule Professional development assistance Referral program
Work Location:
In person