A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$31,328 / year median in Washington, D.C. (District of Columbia)
Ferro Salon is seeking a polished, personable, and highly organized Guest Service Expert to join our front-of-house team. As one of the first and last people our guests interact with, this role is an important part of the Ferro experience. We are looking for someone who understands that exceptional guest service goes beyond answering phones—it is about creating a warm, elevated, seamless experience from the moment a guest contacts the salon until the moment they leave.
THE IDEAL CANDIDATE
You are professional, confident, polished, and genuinely enjoy working with people. You thrive in a fast-paced environment, pay attention to the details, and know how to remain calm and solutions-focused when things get busy. Experience in a luxury salon, spa, hospitality, retail, restaurant, hotel, or other high-touch customer service environment is strongly preferred.
RESPONSIBILITIES
Welcome and check in guests with warmth and professionalism Manage appointments, scheduling, confirmations, and client communications Answer phone calls, texts, and emails professionally and efficiently Assist guests with booking the appropriate services and stylists Manage checkout, payments, retail purchases, and future appointments Help maximize the salon schedule by filling cancellations and openings Maintain an organized and polished reception and retail area Educate guests on salon services, products, policies, and promotions Communicate closely with stylists and management throughout the day Resolve guest concerns with professionalism and discretion Provide the high level of hospitality and attention to detail expected at Ferro Salon
WHAT WE'RE LOOKING FOR
Exceptional communication and interpersonal skills Professional, polished presentation Warm, welcoming personality with a natural ability to connect with people Strong organizational and multitasking skills Reliable, punctual, and accountable Comfortable with computers, scheduling software, email, texting, and point-of-sale systems Ability to work confidently in a busy, team-oriented environment Sales and retail experience is a plus Salon or beauty industry experience is preferred but not required
ABOUT FERRO
Ferro Salon is an award-winning luxury salon in Washington, DC specializing in customized color and elevated hair services. We are passionate about exceptional artistry, client experience, education, teamwork, and creating an environment where both our guests and our team feel valued. We are looking for someone who wants to be more than "the person at the front desk." We want someone who takes ownership of the guest experience and is excited to become an important part of our salon.
To apply:
Please submit your résumé along with a brief introduction telling us about yourself, your customer service experience, and why you believe you would be a great fit for Ferro Salon.
Pay:
$18.40 - $21.00 per hour Expected hours: No less than 20.0 per week
