Front Desk Agent

Front Desk Agent Aventura, FL Job Details Full-time 1 day ago Benefits Free parking Disability insurance Health insurance Dental insurance 401(k) Qualifications Computer operation Microsoft Excel Guest relations Sales transaction processing Financial transaction processing Night audit Greeting customers Balancing end-of-day transactions Entry level Full Job Description About the Courtyard by Marriott Miami Aventura Mall The Courtyard Miami Aventura Mall is a modern, enthusiastic and dynamic hotel thought-out for personal and professional travelers. Located in Aventura, the City of Excellence between Miami and Fort. The 5 story, 166 guestroom property has 4800 square feet of flexible meeting and an on-site Restaurant Bistro, featuring American cuisine and Starbucks beverages. Just steps from world-class shopping, dining and entertainment including Aventura Mall, Town Center Aventura and The Village at Gulfstream Park and one-mile drive to beautiful beaches. Owned and operated by Turnberry, the Courtyard by Marriott Aventura Mall is located at 2825 NE 191st St, Aventura, FL. To learn more, visit the official Courtyard by Marriott Aventura Mall website at www.marriott.com/miaav or follow the hotel on social media via Facebook, Instagram and Twitter. Thrive with our comprehensive Benefits Package-featuring Medical, Dental and Eye Care, 401K Plans, Short- and Long-Term Disability, International Travel Perks, Weekly Pay, Free-Parking, Team Member Recognition Events, Outings and much more! Most benefits are available after 30 days of fulltime employment. Turnberry has a Substance Abuse Policy and is an Equal Opportunity Employer. Examples of Duties (includes but is not limited to the following): Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service. Check guests out of the hotel in accordance with procedures; make change, and post charges to guest accounts following steps of service. Handle cash and credit transactions, count bank at the beginning and end of shift, complete designated reports, resolve any discrepancies, drop off receipts and secure bank. Audit Front Desk and outlets work, reconcile, post any corrections to outlets. Separate the work accordingly and balance all work, using computer systems, i.e. Excel Verify that all F&B outlets are closed and run an Open Check Report to verify that there are no open checks Print necessary reports; Close end of the day on all applicable computer systems Ensure that all rebates and house charges are properly logged Use computer system for most functions, select and block rooms for arriving guests, prepare daily reports, edit, accept or cancel hotel reservations Handle hotel emergency situations following emergency guidelines Perform additional duties and projects as assigned Qualifications and Requirements 1 Year of prior Hotel Front Desk Experience preferred Flexible schedule availability, required to work day, night and overnight shifts, including weekends and holidays Ability to multitask and handle stress in busy periods The employee is required to stand, walk, for prolong periods of time Ability to frequently lift and/or move up to 50 lbs, to handle guests packages or luggage Must have good near and far vision, including ability read and interpret written instructions/directions Must be able to communicate effectively with guests and co-workers, communicate via 2-way radio Ability to distinguish smells Duties mainly performed indoors Must be able to hear, moderate noise level