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Hotel Guest Service Associate
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Courtyard By Marriott Coral Springs
Coral Springs, FL (In Person)
Full-Time
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Job Description
Overview Join our dynamic hospitality team as a Hotel Guest Service Associate, where your enthusiasm and dedication will create memorable experiences for our guests. In this lively role, you will be the friendly face and helpful voice that welcomes visitors, manages guest inquiries, and ensures smooth operations at the front desk. Your energy and hospitality expertise will help foster a warm, welcoming environment that encourages guest loyalty and satisfaction. This paid position offers an exciting opportunity to develop your skills in hotel management and guest relations while working in a vibrant resort setting. Duties Greet guests warmly upon arrival, providing exceptional customer service and a positive first impression Manage check-in and check-out processes efficiently using multi-line phone systems and hotel management software Handle guest requests, complaints, and inquiries with professionalism, ensuring timely resolution Assist with night audit procedures to reconcile daily financial transactions and maintain accurate records Provide information about hotel amenities, local attractions, and services to enhance guest experiences Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly Maintain proper phone etiquette when communicating via front desk phones or interdepartmental channels Qualifications Proven experience in hospitality management or hotel experience preferred Multilingual or bilingual skills highly desirable to serve diverse guests effectively Strong customer service skills with a friendly, approachable demeanor Knowledge of front desk operations, including night audit procedures and multi-line phone systems Excellent communication skills with the ability to handle guest relations tactfully and professionally Familiarity with hotel management software and reservation systems preferred Ability to work flexible hours, including nights, weekends, and holidays in a fast-paced resort environment Embark on a rewarding career where your hospitality talents make a difference! We value energetic professionals committed to delivering outstanding guest services in a vibrant setting. Join us to grow your skills in hotel management while creating unforgettable experiences for every guest who walks through our doors.