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MA
Marquis Association Management
Front Desk Agent/ Luxury Condominium Fort Lauderdale FL 33301
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$28,454 / year median in Florida
Job Description
The Front Desk Agent should be customer service oriented and impeccably mannered. This individual will often be the first point of contact for owners, guests, and vendors. This service role will act in accordance of Marquis Association Management's mission to provide best in 5 Star class service including maximization of resident satisfaction within established quality customer service standards.
The Front Desk Agent:
- Maintains a calm a pleasant personality in all types of situations and creates a great customer service experience
- Contacts appropriate individuals or department (eg. Engineer, Bell person, Housekeeping) as necessary to resolve a call, request or problem
- Deals with general public, owner/ residents & employees with tact courtesy
- Anticipates Owner and Guest needs and learns preferences of all those entered into the Building Link software
- Announces all visitors, contractors, etc to residence owners before allowing them to go up and permit access
- Performs Lobby Ambassador tasks
- Reviews shift logs/daily memo books and documents pertinent information in logbooks
- Other duties may be assigned as needed to deliver an effortless and luxurious experience for our internal and external clients EDUCATION and/or
EXPERIENCE
The Front Desk Agent position requires some Hospitality/Hotel/Condo Front Desk experience or training/education from a Hospitality Program, University, or company that has a solid customer service training program- Preferred experience is 1+ year's experience working in a luxury Hotel and/or Luxury High Rise Condominium property in a Front Desk or Concierge role.
COMPUTER SKILLS
- Company selected front desk software such as building link, Word, Excel, etc.
- Company-issued internet browser and e-mail programs