Front Desk Guest Services

Destin West Vacation Rentals is seeking a friendly, reliable, and detail-oriented Front Desk Associate Associate to join our team. This individual will serve as the first point of contact for both guests and property owners, providing exceptional customer service in a fast-paced vacation rental environment. The ideal candidate will have strong interpersonal skills, a professional demeanor, and a passion for hospitality.

Key Responsibilities:

Guest Services:

Greet and assist vacation guests upon arrival and departure Handle guest inquiries, reservations, check-ins/check-outs, and special requests Ensure guests have an exceptional stay by addressing concerns promptly and professionally Provide local information, recommendations, and assistance with activities

Owner Relations:

Communicate with property owners regarding bookings, maintenance needs, and guest feedback Maintain accurate and up-to-date records for each property and owner preferences Coordinate with housekeeping and maintenance teams to ensure units meet owner standards

Front Desk Operations:

Manage phone and email communications in a courteous and efficient manner Handle payment processing, account balances, and daily reports Ensure the front desk area is clean, organized, and welcoming Utilize reservation and property management software to update booking information and records

Qualifications:

Prior experience in hospitality, front desk, or customer service preferred Strong interpersonal and communication skills Ability to multitask and stay calm under pressure Escapia and breezeway knowledge a plus Basic knowledge of computers and office equipment; experience with property management systems is a plus Professional appearance and a positive, team-oriented attitude Availability to work weekends, holidays, and flexible shifts as needed Why Join Destin West Vacation Rentals? Work in a beautiful coastal location and a highly desired onsite vacation rental company Be part of a dedicated and supportive team Help create unforgettable experiences for our guests and owners Opportunities for growth within a respected vacation rental company

Job Type:

Full-time Pay:

$17.00 per hour

Benefits:

Dental insurance Free parking Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person