Director of Rooms and Guest Services - Signia by Hilton Diplomat Beach Resort

Director of Rooms and Guest Services

• Signia by Hilton Diplomat Beach Resort Hilton
• 4.0 Hollywood, FL Job Details Full-time 1 day ago Benefits Employee stock purchase plan Health insurance Paid time off Parental leave Employee assistance program 401(k) matching Qualifications Customer complaint resolution Full Job Description Director of Rooms and Guest Services
• Signia by Hilton Diplomat Beach Resort We're seeking a dynamic and service-driven Director of Rooms and Guest Services to join the iconic —Signia by Hilton Diplomat Beach Resort a premier oceanfront destination known for its scale, energy, and elevated guest experience.

This is a unique opportunity to lead Rooms operations at a high-volume, full-service resort where intuitive and purposeful service define every guest interaction. At the Diplomat, service isn't reactive—it's always a step ahead.

What You'll Lead:

As Director of Rooms and Guest Services, you will oversee the day-to-day performance of Front Office, Housekeeping, and Guest Services—driving a culture that consistently delivers on expectations while anticipating what's next. You'll be at the center of the guest journey, ensuring a seamless arrival experience, optimizing operations, and energizing teams to execute at the highest level.

What Sets This Role Apart:

Purposeful Service:

Create intentional, thoughtful guest interactions that reflect luxury standards at scale

Intuitive Leadership:

Anticipate needs, remove friction, and ensure every touchpoint feels effortless

Service That Leads:

Drive a culture where teams are empowered to act before being asked

Operational Excellence:

Balance productivity, scheduling, and service delivery across a complex resort environment. What will I be doing? The Director of Rooms and Guest Services is responsible for the direction and oversight of key guest contact departments and their managers/team members. He/she manages and leads all guest services, bell/door services, and housekeeping functions, in order to maintain the highest level of courteous, professional, and efficient service to all guests. Specifically, you would be responsible for performing the following tasks to the highest standards: Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads and managers. Hires, supervises, counsels, disciplines, and evaluates all guest services Monitors all rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allows for an outstanding guest experience. Communicates with guests and team members both verbally and in writing to answer questions and resolve issues. Manages executive office projects by directing staff and monitoring progress as required. Interacts positively with customers and take action to resolve problems to the satisfaction of parties involved. Ensure guest reservation policies, standards, and procedures are met. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved. LI-JG1 We're looking for a leader with proven experience in Rooms operations within a large, full-service or resort environment, who brings a deep understanding of luxury service standards and how to execute them consistently. This individual will demonstrate strong operational acumen, including a sharp focus on labor productivity, strategic scheduling, and effectively managing group flow. Experience overseeing or partnering with outsourced services, including valet operations, is important, along with a proactive mindset centered on elevating the guest arrival and departure experience. The ideal candidate has the ability to energize and engage teams, driving accountability and service excellence, and leads with a hands-on approach—remaining visible, present, and actively involved in day-to-day operations. This is more than a Rooms leadership role—it's an opportunity to shape the guest experience at one of Hilton's most dynamic resorts, where scale meets sophistication and every detail matters. If you're ready to lead with intention, elevate service standards, and create an environment where teams thrive— apply today! What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these

Values:

Hospitality

• We're passionate about delivering exceptional guest experiences. Integrity
• We do the right thing, all the time. Leadership
• We're leaders in our industry and in our communities. Teamwork
• We're team players in everything we do. Ownership
• We're the owners of our actions and decisions. Now
• We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability The Benefits
• Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.

S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Medical Insurance Coverage

• for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents 401K plan and company match to help save for your retirement Employee stock purchase program (ESPP)
• purchase Hilton shares at 15% discount Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Career growth and development Recognition and rewards programs