Front Desk Agent

JUPITER HOTEL - 3.4

Jupiter, FL Job Details Part-time | Full-time $15 - $17 an hour 1 day ago Benefits Employee discount Qualifications Boutique hotel experience Guest reservation booking Hotel and accommodations guest check-in Hotel and accommodations guest check-out Attention to detail Hotel and accommodations guest complaints handling Local attractions guest recommendation Business hotel experience Full Job Description Job Overview We are seeking an energetic and dedicated Front Desk Agent to be the welcoming face of our hospitality team. In this vital role, you will serve as the first point of contact for guests, ensuring their experience begins with warmth, professionalism, and efficiency. Your enthusiasm and attention to detail will set the tone for a memorable stay, fostering guest satisfaction and loyalty. This position offers an exciting opportunity to showcase your hospitality management skills while delivering exceptional guest services in a dynamic resort environment. Duties Greet guests warmly upon arrival, providing a friendly and professional check-in experience Manage multi-line phone systems with excellent phone etiquette, handling inquiries and reservations efficiently Assist guests with check-out procedures, billing questions, and special requests to ensure a seamless departure Respond promptly to guest needs and concerns, demonstrating outstanding customer service and guest relations skills Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and resolve issues quickly Conduct night audits by reconciling daily transactions, updating reports, and ensuring financial accuracy Maintain accurate records of guest information, reservations, and special accommodations in hotel management systems Promote hotel amenities and services to enhance guest experience and satisfaction Uphold hospitality standards by adhering to hotel policies, safety procedures, and brand guidelines Qualifications Proven experience in hotel management or front desk operations within a hospitality setting Strong customer service skills with a passion for creating positive guest experiences Multilingual or bilingual abilities are highly desirable to better serve diverse guests Knowledge of hotel management software and multi-line phone systems is preferred Experience with night audit procedures is a plus but not required; training will be provided if necessary Excellent communication skills, including phone etiquette and guest interaction techniques Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining professionalism Previous hotel or resort experience is advantageous but not mandatory; a genuine enthusiasm for hospitality is essential Join our team as a Front Desk Agent and become an integral part of delivering exceptional hospitality that leaves lasting impressions! We are committed to supporting your growth in the hospitality industry while providing an engaging work environment where your energy makes a difference.

Job Types:

Full-time, Part-time Pay:

$15.00 - $17.00 per hour

Benefits:

Employee discount

Work Location:

In person