Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Resolve discrepancies on the room status report with Housekeeping. Other duties as assigned. Responsibilities Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotels has an exciting opportunity at our 83-room Courtyard Faro Blanco Resort Marathon . Ideally situated on the beautiful Florida Bay, our hotel offers guests a relaxing waterfront retreat with convenient access to some of the Keys' most popular attractions, including Florida Keys Aquarium Encounters , Big Pine Key , and Key West . Designed for both business and leisure travelers, our hotel features contemporary guest rooms, complimentary high-speed Wi-Fi, a well-equipped fitness center, and The Bistro , serving breakfast, dinner, specialty beverages, and evening cocktails. Guests can also unwind at our stunning outdoor infinity pool, relax in the hot tubs, or enjoy tropical drinks at the waterfront tiki bar while taking in spectacular Florida Bay views. If you're passionate about hospitality and dedicated to creating memorable guest experiences, Courtyard Faro Blanco Resort Marathon offers an exceptional opportunity to grow your career with Shaner Hotels . Join a team committed to service excellence, collaboration, and professional development in one of Florida's most scenic waterfront destinations. Shaner Hotel Group Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 7 0 full-service, select-service, extended-stay, and resort properties , representing over 8,000 guest rooms across 14 states and three countries . We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property. Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support . Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.