Front Desk Associate

Position Summary At Fairfield Inn & Suites, we are looking for a dedicated and professional Front Desk Associate to serve as our guests' first point of contact. You will be a "Guest Experience Expert," responsible for more than just a smooth check-in; you will build unique and memorable experiences by anticipating guest needs and delivering personalized service throughout their entire stay.

Key Responsibilities Guest Welcome:

Greet all guests warmly with a professional demeanor and handle check-ins/check-outs efficiently.

Experience Optimization:

Serve as a local expert by providing recommendations for dining, shopping, and entertainment in the Melbourne Beach area.

Administrative Excellence:

Manage reservations, process payments accurately, and maintain the cleanliness and organization of the lobby and front desk area.

Conflict Resolution:

Resolve guest concerns promptly and professionally, ensuring every guest leaves satisfied.

Communication:

Coordinate with housekeeping and maintenance departments to ensure rooms are ready and service requests are met on time.

Qualifications Education:

High school diploma or equivalent.

Experience:

Minimum 1 year of guest service or hotel front desk experience preferred.

Skills:

Strong communication, problem-solving, and organizational skills. Proficiency with computer systems (specifically Marriott's FOSSE or similar PMS) is a plus.

Flexibility:

Ability to work a flexible schedule, including weekends, holidays, and evening shifts

Physical:

Ability to stand for extended periods and occasionally lift up to 25-40 lbs. Why Join Our Team? Explore by

Marriott:

Generous hotel discounts from the world's largest hotel company for you, your friends, and your family.

Comprehensive Benefits:

Flexible scheduling, supplemental insurance access, paid time off (PTO) based on hours worked and tenure.

Supportive Environment:

Work in a familial atmosphere that prioritizes professional development and advancement opportunities.

Job Types:

Full-time, Part-time Pay:

$15.50 - $16.50 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person