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Front Desk Agent
Job Description
This position is required to work 40 hours x week. Front Desk General Accountability Greets visitors and obtains name and other pertinent information, notifying appropriate individuals of visitor's arrival Check in and out patients using the Electronic Medical Record (EMR) Utilizes our EMR to schedule new and follow-up with appointments Answers and routes calls, as necessary, to appropriate office staff while maintaining a polite, consistent phone manner using proper telephone etiquette Accurately takes and delivers messages. Maintains log of all calls requiring further action. Accepts and signs for packages, and notifies addressee of package arrival. Performs a variety of routine clerical tasks. Maintains clean and orderly reception area. Retrieves, sorts and delivers mail. Answers patient questions and provide assistance and directions when necessary Registers new patients and update necessary records Distributes forms and paperwork to patients and then check them over to ensure that required fields are completed appropriately Processes and posts patient payments Maintains confidentiality of all patient records Manages inventory of necessary office supplies and coordinate reordering Ensures that the waiting room environment remains quiet, calm, and welcoming Upholds the positive reputation of our medical office by always treating visitors in a friendly, welcoming, and compassionate manner
•The company reserves the right to add or change duties at any time.
Job Qualifications Education:
High school diploma or equivalent
Experience:
Some previous work-related experience 1+ years of experience working as an administrative assistant in the medical field or related area Friendly and compassionate disposition Excellent organizational and time management skills Strong interpersonal communication skills Ability to work independently or as part of a team Familiarity with medical terminology Patient Confidentiality Accounts Receivable Customer Service Office Administration Schedule Management Electronic Medical Records Management Patient Flow Management Skills Excellent verbal and written communication in both English and Spanish Service orientation Computer literate Critical thinking Active listening Assists physicians, nurses, and other medical staff by performing administrative and clinical duties.' '
Work Remotely No Job Type:
Full-time Pay:
From $17.00 per hour
Benefits:
Paid time off
Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
1 year (Preferred)
Computer Skills:
1 year (Preferred)
Work Location:
In person
Benefits
- Paid Time Off (PTO)
- Dental Insurance