Front Desk Agent (AC & Element Miami DT- Brickell) by Marriott

Front Desk Agent (AC & Element Miami DT- Brickell) by Marriott AC & Element Miami DT. Miami, FL Job Details Full-time $17 - $18 an hour 23 hours ago Benefits Free parking Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Qualifications Bilingual Record keeping Multilingual Phone communication Night audit Greeting customers Hotel and accommodations guest check-in Hotel and accommodations guest inquiries Hotel and accommodations guest check-out Attention to detail Multi-line phone systems Hotel and accommodations guest complaints handling Local attractions guest recommendation Communication skills Balancing end-of-day transactions Entry level Customer complaint resolution Client interaction via phone calls Hospitality management Full Job Description Job Overview Join our vibrant hospitality team as a Front Desk Agent at our stylish hotel located in the heart of the city's bustling district of Brickell. In this energetic role, you will be the welcoming face of our hotel, providing exceptional guest services and ensuring a seamless check-in and check-out experience. Your enthusiasm and professionalism will set the tone for our guests' stay, creating memorable experiences from the moment they arrive. This position offers an exciting opportunity to showcase your hospitality management skills, connect with diverse travelers, and thrive in a dynamic hotel environment. Duties Greet guests warmly upon arrival, assist with check-in and check-out procedures efficiently and courteously. Manage multi-line phone systems, answer inquiries promptly, and provide accurate information about hotel amenities and local attractions. Handle guest requests and resolve issues promptly to ensure maximum guest satisfaction. Maintain accurate records of guest reservations, billing, and special requests using hotel management software. Conduct night audit procedures to reconcile daily transactions, ensuring financial accuracy and security. Provide exceptional guest relations by anticipating needs and delivering personalized service. Uphold phone etiquette standards and ensure all communication reflects professionalism and hospitality excellence. Skills Proven experience in hospitality management or front desk operations within a hotel or resort setting, Marriott experience preferred. Bilingual or multilingual abilities to serve a diverse guest demographic effectively. Strong customer service skills with a friendly, approachable demeanor. Knowledge of hotel management systems and reservation software is highly desirable. Excellent communication skills, including phone etiquette and handling multi-line phone systems confidently. Ability to manage night audit responsibilities with attention to detail and accuracy. Experience in guest services, hotel experience, or guest relations roles is preferred to excel in this position. This role is paid and offers an engaging environment where your hospitality talents can shine! Join us to make every guest's stay extraordinary while advancing your career in the vibrant world of hotel management.

Pay:

$17.00 - $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Free parking Health insurance Paid time off Vision insurance

Work Location:

In person