Job Description Help for Job Description. Opens a new window. UFC Gym UFC GYM Overnight Front Desk Part Time

UFC FIT Doral Benefits:

• Training & development
• Wellness resources
• Employee discounts

GENERAL SUMMARY

The Front Desk Overnight position provides outstanding customer service to members and ensures that the facility is neat and clean during the overnight hours.

ESSENTIAL DUTIES & RESPONSIBILITIES

Front Desk Customer Service Warmly greets members and guests as they enter and leave the club. Answers incoming calls in a professional and efficient manner and take messages as needed. Checks in members and verifies membership. Handles member service issues such as lost and found items, new membership cards, change of address, EFT setup or change and questions regarding billings and payments. Always maintains a professional image and behavior. Sleeping and the use of headphones are prohibited during the shift. Responds professionally to requests and inquiries from members. Provides information to members regarding special club events. Records member concerns on the service log. Handles emergency situations appropriately (i.e. calling 9-1-1, police department and/or General Manager). Club Cleanliness Always keeps the front desk and lobby neat and clean . Re-racks all equipment and weights. Picks up around the weight room. Mops front desk and lobby floors and cleans front windows. Picks up trash and debris around the gym. Cleans and wipes down exercise equipment. Records equipment, facility and janitorial issues on the Maintenance log. Secures and records any member lost and found items in the property log. Performs safety checks during the shift to ensure club is secure. Reports safety hazards on the maintenance log. Administrative Performs administrative tasks (i.e. folding towels, photocopying, computer data entry) as assigned.

ORGANIZATION RELATIONSHIPS

Front Desk Overnight reports to the Front Desk Lead and Operations Manager. This position may interact with all levels of management and staff within Corporate and Field offices, in the clubs, and within the Front Desk Representative Team.