• Overview
• We are seeking a friendly and detail-oriented Front Desk Agent to join our hospitality team at a popular resort. As the first point of contact for guests, you will be responsible for providing exceptional customer service and ensuring a memorable experience for all visitors.
• Duties
• Greet and check-in guests, handling all administrative tasks efficiently and accurately.
• Manage front desk operations, including handling phone calls and ensuring prompt response to guest inquiries.
• Provide exceptional customer service, resolving any issues or concerns promptly and professionally.
• Assist with guest services, including providing information on resort amenities, activities, and local attractions.
• Handle guest relations, addressing any complaints or issues in a fair and courteous manner.
• Perform night audit duties, ensuring all financial transactions are accurate and up-to-date.
• Maintain a high level of knowledge about hotel policies, services, and amenities.
• Operate phone systems and ensure all calls are handled in a timely and professional manner.
• Provide support to other departments, including housekeeping and maintenance.
• Experience
• Previous experience in a hospitality environment, preferably within a hotel or resort setting.
• Strong background in customer service, with the ability to handle a variety of situations.
• Familiarity with hospitality management principles and practices.
• Proficiency with hotel software and phone systems.
• Experience with night audit procedures is highly desirable.
• Ability to work a flexible schedule, including nights and weekends.
• High school diploma or equivalent required; hospitality management degree or certification is a plus.
• Skills
• Excellent phone etiquette and communication skills.
• Strong customer service and guest relations skills.
• Knowledge of hotel operations, including hospitality management practices.
• Proficiency with phone systems and hotel software.
• Experience working in a resort or hotel environment.
• Ability to handle multiple tasks and prioritize duties effectively.
• Basic math skills for handling cash and credit transactions.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.

Job Types:

Full-time, Part-time, Temporary Pay:

Benefits:

Work Location: