Guest Experience Leader

Chick-fil-A Odessa is seeking a highly skilled and disciplined Guest Experience Leader to lead our front-of-house team and ensure the highest standards of hospitality and service. As a Guest Experience Director, you will play a key role in overseeing all guest-facing operations, driving exceptional customer experiences, and maintaining Chick-fil-A's reputation for genuine care, efficiency, and excellence. You will lead a team of service professionals, ensuring smooth daily operations and fostering a positive work environment that upholds our mission of Winning Hearts Every Day —through Genuine Hospitality, delivering craveable food, and caring for our guests and team members.

Position Type:

Full-Time Our Benefits Include:

A fun work environment where you can positively influence others Flexible scheduling (and closed on Sundays) Learning first-hand from an experienced Operator and Restaurant Leaders Intentional growth and development to help you reach your professional goals Scholarship opportunities Competitive pay

Key Responsibilities:

Leadership & Team Development:

Lead, mentor, and help develop a team of front-of-house staff, ensuring they are trained in Chick-fil-A's service model, operational standards, and company policies. Foster a collaborative environment that promotes teamwork, communication, and accountability.

Operational Oversight:

Manage and oversee all guest-facing operations, ensuring efficient service flow, timely order delivery, and adherence to Chick-fil-A's hospitality standards. Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant environment. Open and/or close the restaurant, lead shifts, and serve as a key holder. Count drawers and finalize daily sales.

Guest Experience & Hospitality:

Deliver exceptional hospitality and 2nd Mile Service with consistency. Offer immediate and respectful responses to guest needs. Create and implement strategies to elevate guest satisfaction. Act as a role model for the team by setting the tone for each shift. Smile, maintain a friendly demeanor, create eye contact, and speak enthusiastically to build emotional connections with guests.

Performance Metrics:

Monitor and track key performance indicators (CEMS) such as order accuracy, speed of service, and keep them in the top 20%. Develop action plans to improve results and maintain high standards.

Process Improvement:

Identify and implement ways to improve service efficiency, guest engagement, and team productivity. Stay up-to-date with best practices and integrate them into daily operations. Collaboration with

Kitchen:

Partner with kitchen leadership to ensure timely and accurate food orders, seamless communication, and exceptional guest satisfaction.

Compliance:

Ensure compliance with all health, safety, and sanitation regulations. Conduct regular checks of the dining room, drive-thru, and other guest areas to maintain cleanliness and order.

Qualifications & Requirements:

Previous leadership or supervisory experience preferred. Excellent communication and interpersonal skills. Strong work ethic and positive attitude. Commitment to Chick-fil-A's values and mission. Ability to inspire and motivate a team. You will be required to pay for your first uniform.

Benefits:

Flexible scheduling (closed on Sundays). Health insurance and 401(k). Employee discounts and referral program. Paid training and scholarship opportunities. Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies. Working at a Chick-fil-A® restaurant is more than a job

• it's an opportunity for teamwork and leadership development in a positive, people-focused environment.

Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Pay:

$17.00

• $20.

00 / hour

Benefits:

Flexible schedule Health insurance Referral program Employee discount Paid training

Job Type:

fulltime

Schedule:

Weekend availability Monday to Friday Day shift Night shift

Education:

No education required Work location: On-site Guest Experience Leader 3.8 3.8 out of 5 stars 12464 Fl-54, Odessa, FL 33556 $17

• $20 an hour
• Full-time Chick-fil-A 29,958 reviews $17
• $20 an hour
• Full-time Chick-fil-A Odessa is seeking a highly skilled and disciplined Guest Experience Leader to lead our front-of-house team and ensure the highest standards of hospitality and service.

As a Guest Experience Director, you will play a key role in overseeing all guest-facing operations, driving exceptional customer experiences, and maintaining Chick-fil-A's reputation for genuine care, efficiency, and excellence. You will lead a team of service professionals, ensuring smooth daily operations and fostering a positive work environment that upholds our mission of Winning Hearts Every Day —through Genuine Hospitality, delivering craveable food, and caring for our guests and team members.

Position Type:

Full-Time Our Benefits Include:

A fun work environment where you can positively influence others Flexible scheduling (and closed on Sundays) Learning first-hand from an experienced Operator and Restaurant Leaders Intentional growth and development to help you reach your professional goals Scholarship opportunities Competitive pay

Key Responsibilities:

Leadership & Team Development:

Lead, mentor, and help develop a team of front-of-house staff, ensuring they are trained in Chick-fil-A's service model, operational standards, and company policies. Foster a collaborative environment that promotes teamwork, communication, and accountability.

Operational Oversight:

Manage and oversee all guest-facing operations, ensuring efficient service flow, timely order delivery, and adherence to Chick-fil-A's hospitality standards. Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant environment. Open and/or close the restaurant, lead shifts, and serve as a key holder. Count drawers and finalize daily sales.

Guest Experience & Hospitality:

Deliver exceptional hospitality and 2nd Mile Service with consistency. Offer immediate and respectful responses to guest needs. Create and implement strategies to elevate guest satisfaction. Act as a role model for the team by setting the tone for each shift. Smile, maintain a friendly demeanor, create eye contact, and speak enthusiastically to build emotional connections with guests.

Performance Metrics:

Monitor and track key performance indicators (CEMS) such as order accuracy, speed of service, and keep them in the top 20%. Develop action plans to improve results and maintain high standards.

Process Improvement:

Identify and implement ways to improve service efficiency, guest engagement, and team productivity. Stay up-to-date with best practices and integrate them into daily operations. Collaboration with

Kitchen:

Partner with kitchen leadership to ensure timely and accurate food orders, seamless communication, and exceptional guest satisfaction.

Compliance:

Ensure compliance with all health, safety, and sanitation regulations. Conduct regular checks of the dining room, drive-thru, and other guest areas to maintain cleanliness and order.

Qualifications & Requirements:

Previous leadership or supervisory experience preferred. Excellent communication and interpersonal skills. Strong work ethic and positive attitude. Commitment to Chick-fil-A's values and mission. Ability to inspire and motivate a team. You will be required to pay for your first uniform.

Benefits:

Flexible scheduling (closed on Sundays). Health insurance and 401(k). Employee discounts and referral program. Paid training and scholarship opportunities. Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies. Working at a Chick-fil-A® restaurant is more than a job

• it's an opportunity for teamwork and leadership development in a positive, people-focused environment.

Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Pay:

$17.00

• $20.

00 / hour

Benefits:

Flexible schedule Health insurance Referral program Employee discount Paid training

Job Type:

fulltime

Schedule:

Weekend availability Monday to Friday Day shift Night shift

Education:

No education required Work location: On-site