Job Summary Join our dynamic hospitality team as a Hotel Night Auditor and Front Desk Agent, where your energy and enthusiasm will set the tone for a memorable guest experience. In this pivotal role, you'll oversee overnight operations, ensuring smooth check-ins and check-outs, managing guest inquiries, and maintaining the highest standards of customer service. Your expertise in hospitality management and multilingual communication will help create a welcoming environment for diverse guests. If you thrive in a fast-paced setting and are passionate about delivering exceptional guest relations, this is the perfect opportunity to shine! Duties Conduct nightly audits using property management systems (PMS) such as OPERA to reconcile accounts and ensure financial accuracy. Greet guests warmly upon arrival, assist with check-in/check-out procedures, and handle reservations efficiently using hospitality reservation systems. Provide outstanding customer service by addressing guest needs, resolving issues promptly, and offering local recommendations to enhance their stay. Maintain accurate records of all transactions, including cash handling, billing, and incident reports during the night shift. Monitor hotel security through CCTV surveillance, perform routine safety checks, and follow hotel emergency procedures to ensure guest safety at all times. Manage phone communication with professionalism, demonstrating excellent phone etiquette while handling inquiries or requests from guests and staff. Collaborate with housekeeping and maintenance teams to address guest concerns swiftly and uphold hotel standards of cleanliness and safety. Experience Prior experience in hospitality management or front desk operations within hotels or resorts is highly preferred. Proficiency with property management systems (PMS), especially OPERA or similar platforms, is essential. Strong customer service skills with a proven ability to problem-solve effectively in a fast-paced environment. Multilingual or bilingual abilities are a significant advantage for communicating with diverse guests. Knowledge of hotel emergency procedures, guest relations best practices, and night audit processes is highly desirable. Previous experience working in resort environments or with hospitality reservation systems will be considered an asset. Excellent communication skills via phone and in person, combined with a friendly demeanor that fosters guest satisfaction. Join us in creating memorable experiences for our guests while advancing your career in hospitality!

Work Location:

In person