Overnight Front Desk Agent Even Hotel Orlando Airport Orlando, FL Job Details Part-time $16 - $17 an hour 3 hours ago Benefits Employee discount Qualifications Hotel policy compliance Resort experience Interpersonal skills Multilingual Phone communication Night audit Public safety procedures Hotel emergency procedures Property management systems (PMS) Hospitality online booking platforms OPERA Hotel safety procedures Client interaction via phone calls Full Job Description Overview Join our dynamic hospitality team as an Overnight Front Desk Agent, where your energy and dedication will create memorable experiences for our guests during the quiet yet crucial nighttime hours. In this role, you will be the first point of contact, ensuring smooth check-ins, providing exceptional guest services, and maintaining the safety and security of our property. Your proactive approach and hospitality expertise will help foster a welcoming environment that keeps guests satisfied and returning time after time. Duties Greet guests warmly upon arrival, providing a friendly and professional front desk experience during overnight shifts Manage guest check-ins and check-outs efficiently using property management systems (PMS) such as OPERA or similar hotel management software Handle guest inquiries via phone and in person, offering solutions with excellent phone etiquette and customer service problem-solving skills Conduct night audits to reconcile daily transactions, ensuring accuracy in financial records and reports Monitor security cameras, perform routine property inspections, and respond to any emergency procedures to ensure guest safety and property security Assist with reservations, modifications, cancellations, and special requests in multiple languages or bilingual capacities if applicable Maintain detailed shift reports, incident logs, and communicate effectively with day staff to ensure seamless operations Requirements Proven experience in hospitality management or hotel front desk operations, preferably with resort or hotel experience Familiarity with hospitality reservation systems such as OPERA or other property management systems (PMS) Strong customer service skills with a focus on guest relations and client communication Knowledge of hotel emergency procedures and safety protocols to handle unforeseen situations confidently Multilingual or bilingual abilities are highly desirable to serve diverse guest needs effectively Excellent phone communication skills coupled with professional phone etiquette during overnight hours Ability to work independently during night shifts while maintaining high standards of hospitality and security Previous experience with night audit procedures or resort environments is a plus Join us in delivering outstanding hospitality experiences around the clock! We're dedicated to creating a positive work environment that values your skills and supports your growth in the hospitality industry.

Pay:

$16.00 - $17.00 per hour Expected hours: 24.0 - 32.0 per week

Benefits:

Employee discount

Work Location:

In person