Front Desk Agent

Job Overview The Sandpiper Beacon Beach Resort is looking for a warm, energetic Front Desk Agent to join our team on the afternoon shift. As the welcoming face of the resort, you'll be the first point of contact for arriving guests, callers, and team members—setting the tone for a memorable stay from the moment guests walk through our doors. The afternoon shift is the heart of our day, covering peak check-in hours, guest questions, and the steady rhythm of a busy resort. If you thrive in a fast-paced, guest-focused environment and love making people feel at home, we'd love to meet you.

Shift:

Afternoon (approximate hours to be confirmed; includes peak check-in period) Duties Greet arriving guests warmly and professionally, manage check-ins, and direct visitors appropriately Operate a multi-line phone system to handle reservations and guest inquiries efficiently and courteously Manage room assignments, handle the check-in/check-out flow, and coordinate guest requests Process payments, manage the front desk cash drawer, and maintain accurate guest records Respond to guest questions about the resort, amenities, local attractions, and the Panama City Beach area with a friendly, can-do attitude Coordinate with housekeeping, maintenance, and other departments to resolve guest needs promptly Maintain accurate records through data entry, filing, and shift reporting Support general front office tasks such as supply organization, mail and package handling, and document filing Requirements Previous front desk, hospitality, or customer service experience preferred Strong computer skills; experience with hotel property management systems (PMS) is a plus Proficiency with Microsoft Office and Google Workspace applications Excellent organizational skills and the ability to multitask in a busy, guest-facing environment Strong phone etiquette and comfort managing a multi-line phone system Bilingual abilities are a plus and help us serve our diverse guests Friendly, professional demeanor with genuine enthusiasm for guest service Strong time management skills and the ability to prioritize during busy check-in periods Reliable availability for afternoon/evening shifts, including weekends and holidays as needed Cash-handling experience is a plus Join the team at The Sandpiper Beacon Beach Resort and become part of the experience that keeps our guests coming back year after year. Your energy, organization, and dedication to great service will help make every guest's stay something special—right here on the beautiful Gulf Coast.

Pay:

$17.00 - $22.00 per hour

Work Location:

In person