Guest Services Agent - VIP Services

Calling all customer-oriented individuals who are passionate in assisting with delivering a once in a lifetime experiences to our guest. The VIP Services Agent will assist the Casino Team by communicating with casino clientele over the phone in order to respond and act on guest requests as well as product and resort inquires. For example tasks such as; customer room reservations, dining arrangements, limo request other exciting amenities. Key Responsibilities Responsible for all incoming and outbound phone calls Assists guests with booking air, room, dinner, property amenities and limo reservations. Held accountable to the highest degree for the accuracy and thoroughness of department reports, reservations, invitations, data entry, etc. Will evaluate customer's casino activity to determine complimentary services such as hotel rooms, food and beverage and special events. Must understand and stay within company defined customer profitability guidelines and comprehend how complimentary decisions will impact the profitability Manages suite inventory matrix on a daily basis Assists in booking private air transportation as needed Communicates both orally and in writing to current, new and past patrons; answers questions, extends invitations, manages special requests of patrons and resolves any related disputes, as necessary Coordinates travel arrangements including flights, hotels and transportation for marketing staff, as needed Provides administrative support to the Casino Marketing Division Inventory control of office supplies, collateral, marketing materials, etc. Assists in coding for the Player Development staff Ensure full compliance with departmental Internal Controls, policies and procedures.

Position Requirements:

Proficient in Microsoft Word, Excel, Outlook and Power point Highly organized with excellent attention to detail and a great sense of urgency Ability to manage multiple projects in a fast-paced dynamic environment Works with a high degree of accuracy Knows how to set deadlines and adheres to them Excellent verbal and written communication skills Excellent communication and telephone etiquette skills required Experience with LMS, ACSC, ARTS, KCRS, and Faxination preferred Must possess outstanding customer service skills and have the desire to provide our guests with an exceptional casino and entertainment experience Must process effective decision making and social skills.

Job Type:

Full-time Pay:

From $17.50 per hour

Work Location:

In person Guest Services Agent - VIP Services Plantation, FL From $17.50 an hour - Full-time From $17.50 an hour - Full-time Calling all customer-oriented individuals who are passionate in assisting with delivering a once in a lifetime experiences to our guest. The VIP Services Agent will assist the Casino Team by communicating with casino clientele over the phone in order to respond and act on guest requests as well as product and resort inquires. For example tasks such as; customer room reservations, dining arrangements, limo request other exciting amenities. Key Responsibilities Responsible for all incoming and outbound phone calls Assists guests with booking air, room, dinner, property amenities and limo reservations. Held accountable to the highest degree for the accuracy and thoroughness of department reports, reservations, invitations, data entry, etc. Will evaluate customer's casino activity to determine complimentary services such as hotel rooms, food and beverage and special events. Must understand and stay within company defined customer profitability guidelines and comprehend how complimentary decisions will impact the profitability Manages suite inventory matrix on a daily basis Assists in booking private air transportation as needed Communicates both orally and in writing to current, new and past patrons; answers questions, extends invitations, manages special requests of patrons and resolves any related disputes, as necessary Coordinates travel arrangements including flights, hotels and transportation for marketing staff, as needed Provides administrative support to the Casino Marketing Division Inventory control of office supplies, collateral, marketing materials, etc. Assists in coding for the Player Development staff Ensure full compliance with departmental Internal Controls, policies and procedures.

Position Requirements:

Proficient in Microsoft Word, Excel, Outlook and Power point Highly organized with excellent attention to detail and a great sense of urgency Ability to manage multiple projects in a fast-paced dynamic environment Works with a high degree of accuracy Knows how to set deadlines and adheres to them Excellent verbal and written communication skills Excellent communication and telephone etiquette skills required Experience with LMS, ACSC, ARTS, KCRS, and Faxination preferred Must possess outstanding customer service skills and have the desire to provide our guests with an exceptional casino and entertainment experience Must process effective decision making and social skills.

Job Type:

Full-time Pay:

From $17.50 per hour

Work Location:

In person